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Case Study

How Data Empowers Informed, Impactful Decision-Making at Ortonville Area Health

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Ortonville Area Health Services| Ortonville, MN

Ortonville Area Health Services (OAHS) is a critical access hospital (CAH) and long-term care facility committed to providing exceptional healthcare to Ortonville, Minnesota, and the surrounding areas. The organization provides a comprehensive range of services, including family medicine, emergency medicine, obstetrics, counseling, and outreach programs.

Ortonville envisions creating an integrated healthcare delivery system that operates regionally, enhancing the scope and effectiveness of its practice. To achieve a level of performance necessary for long-term growth, OAHS required an in-depth understanding of their operational data to identify key areas for improvement and focus.

KEY RESULTS

  • Data transparency
  • Data-driven decision-making
  • Operational efficiency
  • Better performance insights
  • Departmental collaboration
  • User-focused dashboards

Healthcare

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By the numbers 
Learn more about the client 
25
hospital beds
51
long-term care beds
2
off-site clinics
13
providers

The Challenge

Disparate technology and multiple reporting systems stifled data transparency and hindered informed decision-making.

Data alone does not provide strategic guidance — and that’s exactly what OAHS realized after struggling to make sense of information from multiple spreadsheets and systems. The data was there, but it wasn’t providing value.


“Decisions relied on gut feelings and departmental inputs,” explained Ortonville CFO Shane Ayres. “This not only led to inefficiencies but also increased the risk of overspending and operational blind spots.”


Ayres continued, "Personal insights matter, but without clear benchmarks, how do we know what to improve? It's an easy question to ask from the outside, but inside the organization, leaders face tougher questions: Where do we start? What exactly needs improvement? How does this address our immediate problems? This was our biggest challenge — empowering department leaders to make informed, data-driven decisions to enhance operations."


Ortonville sought a straightforward, reliable, and consistent process to delve into their data, gain clear insights, and leverage information to drive performance.

yellow 1
Time-consuming and manual processes.
    yellow 2
    Disparate and convoluted data silos.
      yellow 3
      Lack of informed decision-making rooted in data.

        The Solution

        A single, comprehensive service that provides essential clarity and visibility into Ortonville's operational performance.

        Eide Bailly collaborated closely with Ortonville to transform how data was collected, validated, and viewed. By implementing tools like SharePoint for data management and Microsoft Power BI for visualizations, the Eide Bailly team eliminated data silos and developed tailored dashboards to inform and advance the decision-making process for OAHS leadership.


        Accuracy and relevance were top priorities to ensure each insight connected back to actionable steps. OAHS also gained access to industry benchmarks, historical data, and an intuitive visual platform — tools that offer essential context and inspire trust in operational changes.


        Data that was once siloed across spreadsheets and disparate systems is now centralized and easily accessible. This empowers Ortonville to make informed decisions, driving continuous performance improvement throughout the organization.

        The Results

        Ortonville Area Health can lead with data — driving essential business decisions with the help of accurate information.

        Data now empowers deeper, more impactful conversations within the organization.


        “We are seeing — where before we were only feeling — where we need to improve and the impact those improvements can have on our mission,” said Ayres.


        Ortonville’s executive suite now has a comprehensive view of operations, while individual departments can easily access detailed measurements of production values, labor, and volume. This enables teams to prioritize key performance indicators and make impactful decisions.


        Increased transparency across the organization provides team leaders with insights into their department and other departments, which helps break down siloes. By drilling into both high-level and granular data, Ortonville's leaders can manage their departments faster and more effectively with data that is current and reliable.

        Eide Bailly is helping us transform the way we approach decision-making. We are confident this solution will be a main contributor to our operational improvement.

        Shane Ayres
        CFOOrtonville Area Health Services
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